Anonymous
map-marker Sydney, Nova Scotia

Didn't receive my refund but was resolved quickly once I called. It was a simple error on their part that was resolved in 5 minutes

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I waited a month and a half for my refund but it was just an honest error by Spanx and they resolved it for me without any trouble and within 5 minutes. Should have my refund in 5-7 days and I am very confident it will happen without any issues

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Jocelyn C Qcf

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Verified Buyer
|

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Verified Reviewer

Spanx sent defective dress

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Spanx sent defective dress
Spanx sent defective dress - Image 2
Contains 1 confidential file for company representatives

I have been a customer for nearly two decades and have never received a defective product. I sent photos showing that the top of the dress was sewn to the bottom off-center and told them it was obviously a quality control issue.

Initially, a SPANX representative said they would replace it at no cost and would send the same item to my home. They then reneged on this offer, saying that since I had returned the dress and they had refunded it, if I wanted it, I would have to reorder and pay full price. They explained that they didn't mean no cost - they meant I should keep the defective dress, no refund would be generated and they would then send a dress at no cost.

This is not what they said in writing. I will not deal with SPANX ever again.

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Preferred solution: Delivery of the same dress to me at “no cost” as promised in writing by Spanx

User's recommendation: Would not recommend SPANX. Obviously they do not check their products for defects before shipping, and their quality control is not there anymore v

Addysen Sfy

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Verified Buyer
| map-marker Murfreesboro, Tennessee

You sent me the wrong return code

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Contains 1 confidential file for company representatives

Ive been trying to solve my problem online for sometime. Im trying to stay within the 30 day return policy.

The jumpsuit I need to return was originally exchanged, but they keep sending me the wrong return code in order to get this returned to them in a timely fashion. When you call customer service, you cant speak to a human being. You have to continually go through email and that slows the process down. Its extremely frustrating.

Their customer service is horrid.

So you better make sure that youve ordered what you want because trying to speak to an individual when theres a problem is next to impossible. If I could give them a zero for their customer service I would.

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User's recommendation: The quality of their clothes is excellent. But if you have a problem, you’re in trouble. You never get to speak to a human being and trying to email back-and-forth is very time-consuming. Half the time people don’t understand the questions you’re asking and they don’t resolve them within a timely period which makes returning something very difficult as you’re trying to stay within that 30 day return policy

Quint Dvr
map-marker London, Ontario

Return

Spanx - Return

I had to order a smaller size in this jacket as the med was too big. This was your teams recommendation.

After I did this I moved and this was packed up. I found the package ina moving box.

May I still return?

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Anne D Udh

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Verified Reviewer
| map-marker Kelowna, British Columbia

Terrible customer service. Wrong item received

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Wrong item delivered. Refund in limbo.

Customer service responses are cut and paste I ordered an item thats was on sale and received incorrect item many days later.

A huge process to receive refund as the sale item was no longer available. Completely disrespectful of the customer.

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User's recommendation: Dont hold your breath

Anonymous
map-marker Miami, Florida

I cannot get any help. They sent me the wrong item.

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Spanx does not answer the phone or respond to emails. I am stuck with an incorrect product. This is so frustrating

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User's recommendation: Don't buy anything online.

Artis Ccq

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Verified Reviewer
| map-marker Chicago, Illinois

About a return

I placed an order on December 16 order number 079220****19910 its for an open bus mid thigh bodysuit in the color very black. I returned this item on December 23 at the USPSbecause the size was wrong.

I received a medium and I need an extra large.

I have not received confirmation of the return or receive the replacement. Can someone please look into this matter and let me know what I need to do thank you.

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Gwen T Qqn

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Price matching

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Hello,

I placed orders less than 24 hours ago and Today the items are 30% off. I would like the price adjustment so that I don't have to put a new order in and return the other items.

Order 079122****435485

order 1ZV52A13YW4911****

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Loss:
$100
Pros:
  • Nice clothes
Cons:
  • Online customer service is poor
  • Emails are apparently not read

Preferred solution: Price reduction

User's recommendation: Don’t expect SPANX to treat you well like a valued cut. When the items arrive I will return them.

WeiKuo W

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Verified Reviewer

Please submit it to FOUNDER Sara Blakely for processing. I hope you can give me financial assistance. Thank you.

Please submit it to FOUNDER, Sara Blakely, for processing. I hope you can provide me with financial assistance. Thank you.

Dear respected Sara Blakely, I take the liberty of writing this letter to you. I am currently in a very poor financial situation and would like to ask for your financial assistance. My situation is as follows:

My name is *** Wei Kuo, a Chinese person living in Taipei City, Taiwan. I am 64 years old.

When I was about 9 years old, my mother passed away. One can say, I grew up in a single-parent family.

The most tragic thing: more than two years ago, I borrowed a lot of money from the bank, plus some of my own savings, totaling about hundreds of thousands of dollars. I originally wanted to start my own business; however, the money was defrauded by a fraud group.

The police were unable to solve the case. Now, I not only have little money, but I also have to repay bank loans and interest every month. I don't have enough money to repay the loan.

A few years ago, a senior executive at the company I worked for forced me to retire. As I am getting older, I cannot find a job and my monthly income is very small.

I have a child who is currently attending graduate school at a private university in Taiwan. Tuition and miscellaneous fees at private universities are very expensive. In addition, I have to bear the child's living expenses which makes money very tight.

My physical condition has not been very good in the past few years. I often feel unwell or sick. I have to go to the hospital to see a doctor, take medicine or buy medicine, all of which costs money.

Can you provide me with some financial assistance so that I can support my family and get through this difficult time?

Excuse me and thank you.

My name: *** Wei Kuo

My e-mail: wwgwwwgw@***.com.tw *** Wei Kuo October 31, 2024

請呈送FOUNDER Sara Blakely處理,希望你們能給我經濟金錢援助,謝謝。

受人尊敬的Sara Blakely您好,很冒昧寫這封信給您我目前因為經濟狀況很差,想請你們經濟援助我我的情況如下:

我叫王維國,中國人,住在台灣台北市,我今年64歲

我大約9歲時,母親過世,我從小可說是生長在單親家庭

我最悲慘的事:我兩年多前向銀行貸款很多錢,加上自己的一些積蓄,合計大約幾十萬美元,原本想自己做生意;但是,這些錢卻被詐騙集團騙走了,

警方也無法破案現在,我不但沒甚麼錢。每個月還要償還銀行貸款和利息,我沒這麼多錢還貸款

幾年前我工作的公司高層主管逼我退休我由於年齡日漸增長,找不到工作,每月收入很少

我有小孩目前正在唸台灣的私立大學研究所,私立大學學雜費很貴,再加上我要負擔小孩的生活費,手頭很緊

我這幾年身體狀況也不算好,常身體不適或生病,要去醫院看醫生,拿藥吃或買藥吃,這些都要花錢

您能不能給我一些金錢援助?讓我能養家活口度過難關

打擾您並且謝謝您

我的姓名:王維國

我的e-mail:wwgwwwgw@***.com.tw

王維國 2024年10月31日

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Preferred solution: Hello, I need financial assistance. How much financial assistance can you give me? Thank you. 你好,我需要經濟金錢援助,你們能不能給我多少錢的金錢援助?謝謝.

Allyah Ail

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Verified Reviewer
| map-marker Garland, Texas

Satisfied customer

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Great service nice and friendly person answered my call. Very happy with overall experience.

Will do business with you again

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Resolved
Taimi Wxv

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Verified Reviewer
| map-marker Oakville, Ontario

Resolved: I ordered the wrong size on my order

I ordered a small by mistake and I need an extra small! First time ordering and was confusing for me.

Its an item on sale So I ended up ordering two by mistake!

Its the Long ivory tunic sweater open on the side of the leg and I need the extra small not the small! Can you cancel the small one for me please!

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Raelle Zep
map-marker Sydney, Nova Scotia

Looking for my refund on a returned item

I returned a bra on Dec 11 2024 and still havent received my refund. It was returned via Purolator due to the postal strike. I have confirmation of the delivery being recieved and still no refund

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Devlyn Mck

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Verified Reviewer
| map-marker Greeley, Colorado

Gift exchange

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Because I was exchanging a gift I had limited information for the return. Dulce and I persevered to come up with a work around to the hurdles.

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Aarushi Vys

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Verified Reviewer
| map-marker Owings, Maryland

Very unpleasant untrained customer service with attitude

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A quick request for help in purchasing an item (I was on a waiting list but the item disappeared before I got an email) ended with Christopher scolding me for 'asking...' All efforts to find a way for me to 'secure' the item the next time it is in stock received negative responses. I was not transferred to the manager either.

Skipping the boring details, it was the most unpleasant conversation I've had with any customer service representatives in years. I had to stop Christopher from talking over me; my words were twisted, the tone was derogatory.

I felt very disrespected. Shame on Spanx!

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User's recommendation: Beware of the untrained Customer Service with attitude

Vineet Jls
map-marker Dublin, California

Late 2day charge order now late

Updated by user Jan 24, 2025

Never got a response...horrible customer service. I want a refund on my 2 day charge as it's now delivered after 5 days

Original review Jan 23, 2025

I ordered another blouse in order to get in time paying for 2 day delivery but now it's it's late...cancel order & refund my money. Why offer 2 day when you don't live up to your obligation.

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User's recommendation: Never pay for expedited order...this is the 2nd time this has happened.

Jossiah Zyf
map-marker Fairburn, Georgia

Small whole in order

Small hole in my order on one spanx. Very disappointed. Been trying to get in touch with them to no avail

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User's recommendation: Don’t order they don’t live up to their word. I got an email from Angie on 12/5. Have not heard from them. Tried to call. But it’s so hard to talk to someone. Don’t recommend.

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