Spanx
Spanx Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spanx has a 2.6 star rating from 31 reviews, 44% would recommend, rating distribution leans unfavorable, and many consumers report neutral to negative sentiment; 60% say Spanx should improve its customer service and 75% say they won’t reuse the brand.
Key Takeaways for Future Customers
- Read Spanx reviews for sizing notes; fit and product quality are often praised.
- Expect customer service delays; plan ahead for exchanges and refunds.
- Check return, exchange and cancellation policy before purchasing sale items.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and slow refunds.
- Order issues: wrong items, missing shipments, and difficulty cancelling orders.
- Reports of defective or inconsistent product quality and high price level.
Positive Feedback
Many reviewers value product fit, effectiveness, discounts and helpful live agents when reached; some issues resolved quickly by phone.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Spanx has a 2.6 star rating from 31 reviews, 44% would recommend, rating distribution leans unfavorable, and many consumers report neutral to negative sentiment; 60% say Spanx should improve its customer service and 75% say they won’t reuse the brand.
Key Takeaways for Future Customers
- Read Spanx reviews for sizing notes; fit and product quality are often praised.
- Expect customer service delays; plan ahead for exchanges and refunds.
- Check return, exchange and cancellation policy before purchasing sale items.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and slow refunds.
- Order issues: wrong items, missing shipments, and difficulty cancelling orders.
- Reports of defective or inconsistent product quality and high price level.
Positive Feedback
Many reviewers value product fit, effectiveness, discounts and helpful live agents when reached; some issues resolved quickly by phone.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Terrible
I'm trying to get someone to find my order. Then the site sent me to just Ask, and they charged me.
UPS
Tracking number 1ZV52A13YP7762****.
My order number is 079220****97048.
What is the problem here? I need Spanx to resolve it, not just Ask.
- I cannot get help on a lost item by ups
Preferred solution: Full refund
User's recommendation: Never buy from spanx
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
La Jolla, California
I received a damaged item and have now...
- - Damaged tux shirt with plastic fused to the sleeve.
- - Three emails unanswered; requesting replacement and shipping directions to return two shirts.
I received a damaged item and have now sent you three emails regarding the shirt.
Order Number 079220****73505 tux shirt has some kind of plastic melded onto the sleeve. Obviously it has not been worn and has the tags on it.
I would like a replacement.
Please advise as to how to get this taken care of.
My emails have not been answered.
I have another shirt in that order that I was exchanging for a larger size and was waiting to hear from you so I could send the two back together. However today my assistant said she dropped off the package.
So I need shipping directions (The item was on sale) however it cannot be worn in this condition and I would like a replacement.
- Great merchandise
- Tough time getting replacement of damaged item
Preferred solution: replace defective item
User's recommendation: make it easier to find the communication center
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my order
I ordered a dress in my size s - my usual size in Spanx but its TOO small so I need to exchange for a M. The description doesnt match the product - its fitted!
- Quality product
- Difficult to contact for exchange or return
Preferred solution: Exchange or refunf
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beverly Hills, California
Change the size on my today order
I like to change the size of my order. Can you help? I have already been on Spanx's site for 20 minutes.
Preferred solution: Change size before shipment.
Voorhees Township, New Jersey
Satisfied customer
Representative was very knowledgeable and helpful in helping me choose an alternative size. Was skeptical at first it was a little challenging, finding a phone number for customer service. I think the phone number should be readily available on the website.
Seminole, Florida
Shoddy merchandise
ordered a pair of slacks on sale arrived too big very heay unattractive material poor fit ugly
spanx will not refund i was not aware of that fact
User's recommendation: be very wary when ordering sale items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT Speak to live agent
- - Trying to return a damaged item as a first-time customer.
- - Cannot reach live support; email Jeanrkaty@***.com for urgent wedding delivery.
I have been trying to return a damage item. 1st time customer about a week.
I can never speak to someone live even when I do get a recorded that makes sense. It does not allow me to speak to someone. Can someone please email me a ***. I am urgently needing to receive my order that I received.
Thats not torn. I am needing to wear my outfit within a week which is my daughters wedding I am very upset.
- Nice
- Item damaged
Preferred solution: Full refund
Miami, Florida
Hello, I never received my large order,...
- - Missing large order; checked with nearby offices.
- - Spent $403.66 and is upset about non-delivery.
- - Asks what can be done; mentions another address.
Hello, I never received my large order, I have checked with surrounding offices.
What can I do I got a lot of items, I spent $403.66
I am so upset I was so looking forward to having quality under garments.
Is there anything you can do, I have another address that might be safer to use.
***
***
***
order number 079220****06408
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
I need to speak with a person.
I found the ordering system hard to uss and need assistance. I want to order 2 basic white undershorts.
I need to know what sizes are available. Please call me at ***.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want information on Pants I ordered
I am not going to pay $5 to find out where my red pants I was told Thursday they would expedite my order.
***
Ann Arbor, Michigan
Resolved: Once you get to agent they are great. Prelim questions were a bit wierd
- - Frustrated with the automated return system.
- - QR codes for multiple items can be hard to match; USPS labels are easier but may require 800.
Overall felt frustrated w/ the automated return system. If you use QR codes and have several items its hard to be sure youve matched up qr w/ correct item. Printing label using usps is easier but I had to go thru the 800 for that since my item showed up already returned because I first opted for qr code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Shipment problem - shipped back to Spanxs bc of a wrong address
- - They were prompt and resolved my shipping issue; I reordered the same item with expedited shipping.
- - I'd recommend Spanx for quality and service.
They were very prompt in responding and easily resolved my issue with shipping. Was able to reorder the exact same item and get expedited shipping in time for Christmas deliveryvery pleased and would highly recommend Spanx in the future for both quality and customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit
- - Credit ban in January 2024.
- - Can't fix the certificate I printed.
- - Need help locating Calle; told they'd email but nothing received.
- - Please advise.
Have a credit ban in January 2024
Cant fix the certificate that I printed
Need help to find
Calle couple times couple months ago , been told they would email me , but havent heard anything yet
Please advice
Preferred solution: Like to purchase with that certificate/credit
Taylorsville, Utah
Exchange, pricing, slow shipping, wasn’t a ‘pissed customer’ but I am now!! Offensive requirement for customer service!
- - Offer alternatives if a design is unflattering.
- - Resent sale-priced items when matching items are full priced; P_____ offensive; PissedCustomer.
If a design is unflattering, allow alternative choices. Resent when an item is sale priced but any matching items are full priced.
Lastly, the P_____ customer comment is offensive. I guess any further help I need I will have PissedCustomer attached to my account.
Preferred solution: Apology
User's recommendation: Buy from a respectful and helpful company
Las Vegas, Nevada
Couldn't help me!
- - The chat directed me to a paid site for answers.
- - I want to speak with a Spanx representative and avoid paying $20/month for exchanges.
I have some returns to Spanx, and in the chat, they sent me to a paid site for answers. I want to speak with a Spanx representative and avoid paying $20 per month to exchange items I purchased that were the wrong size.
User's recommendation: don't buy anything from Spanx on line!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Valley Stream, New York
Disappointment with an On Core product
- - The shorts lack thigh compression and ride up.
- - A defective item was sent to executive offices; Trustpilot prompted contact, but nothing happened.
I purchased 2 On core mid-thigh shorts. I had some from several years ago that were great.
Now I needed a smaller size. Despite the reviews and description there is little to no side thigh compression as there used to be in the prior version of the same item, and they rise up the thigh. It is horrible.
I wrote a letter to Cricket Witton at the executive offices. I sent it via priority mail and included one of the defective items.
I got absolutely NO RESPONSE from anyone.
I sent a review via Trust pilot and got something saying someone would contact me and a month later nothing.
What a horrible company this has become. Sara Blakeley would not let this happen I don't think.
I should have sent the letter to her but thought she was no longer involved.
Blackstone, you think no one will notice if you produce inferior products to save a buck?
I will keep trying to let everyone know.
Today Savannah Guthrie got a run in your pants of some sort. Unfortunately she mentioned the name of the product but it did not seem that that item should run and it can be seen.
Inferior products.
I sent the defective item so you can see what is wrong but the management obviously doesn't care.
User's recommendation: Don't count on Spanx to support their products. don't buy Spanx
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