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Verified Reviewer New Reviewer

Poor quality and refuses to give refund other than gift card

1.4
Spanx has been giving me lies and run around regarding a lost return that I provided them all the info they requested for me to get a refund. Horrible lack of service and poor product. Their warranty is a lie. Avoid.

User's recommendation: Avoid Spanx. Don't buy!

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#3249833 Review #3249833 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Diverted to another customer service

1.0
why can Spanx not answer its own customer service questions without diverting to a third party service with a fee attached.

User's recommendation: Do not buy from them.

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#3297050 Review #3297050 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$200
Preferred solution
Full refund
New Reviewer

Because I’ve had nothing but issues since I placed my order back in November

1.6
Because Ive had nothing but issues since I placed my order back in November And I return the item and I still have not heard anything and it was supposed to be within only a few days to receive my credit and I still have not received anything

User's recommendation: And I return the item and I still have not heard anything and it was supposed to be within only a few days to receive my credit and I still have not received anything.

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#3226662 Review #3226662 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Horrible customer service and trying to get through
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Wrong product not satisfied

2.1
Didn't have rubber at top of SPANK by ribs you sent the wrong one high-waisted mid-thigh product please replace
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#3205680 Review #3205680 is a subjective opinion of poster.
Pros
  • Work very well
Cons
  • Sent wrong product

Did not receive item after 2 attempts

I have reached out due to not receiving my order. I was assured that a new shipment would be sent on 12/2/2021. I still have not received a shipment confirmation. I would like a refund at this point because I do not believe I am going to receive my order. However, the company refuses to issue a refund and says I have to wait 30 days before they will refund any money. They are technically holding my money without producing a product. Not good business practice. I will never buy their products again after being a loyal customer for some time now. Its a shame they do not take care of their customers especially when it is their mistaketwice.

User's recommendation: Don’t shop with Spanx.

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#3159656 Review #3159656 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Return

Nobody answered the phone,no response to my chat call except to connect me to a technician at a charge to see if they could fix the problem. I took it to fed-ex and they solved y problem and I will never order again from your company.

User's recommendation: Do not order.

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#3154989 Review #3154989 is a subjective opinion of poster.
Cons
  • Lable should have been sent inside the delivery box
  • Never buy again
Preferred solution
Full refund

Directly to Mrs. Blakely

Hello Mrs. Blakely, I am one of the women who fled the war with my family and I live a very difficult life in Turkey. I try a lot to improve the chances of living for my three children, but to no avail. So far I have not despaired yet, so I am writing to you now these words. Can you help me in any way you can, basically I am a teacher, I am fluent in Arabic with distinction, French and Turkish 40%, and I have tendencies for drawing and design, but I do not have any experience, I will wait for an answer from you impatiently, I forgot to say that I am from Syria, greetings to you, madam
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#3021717 Review #3021717 is a subjective opinion of poster.
Location
Bursa, Bursa
New Reviewer

Trying to reach Sara Blakely

Im not an upset at all LOVE SPANX! Trying to get in touch with Sara Blakely can you ask her to call me (432)214-**** Or give me her email THANKS! Tammie Shelton
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#3016452 Review #3016452 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
New Reviewer

Agent

3.0
I ordered an expensive pair of spanks for the first time and paid for expect expedited shipping to get it on time for a wedding it did not come on time and so I left without it and now Im going to return it and lose the $17 shipping. I bought something in New York where I was in a store and that was horrible and rolled up the whole time at the wedding and now I found out they wont take it back so Im not really happy with Spanx at the moment

User's recommendation: Uhhhhh not sure about this being all as people say it is.

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#3012726 Review #3012726 is a subjective opinion of poster.
Location
North Miami Beach, Florida

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Verified Reviewer New Reviewer

Not getting merchandise

Second order as first didn't come and now second isn't coming either. Don't know what to tell you about ordering.

User's recommendation: don't know what to tell you.

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#2697353 Review #2697353 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Deliver product or service ordered

Trying to place an order with the sale price

1.0
If its this much trouble to contact this company then I wont be ordering from them. Can you only imagine how difficult it would be to exchange an item or to make a return?? No thanks!

User's recommendation: Probably not worth the effort.

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#2671634 Review #2671634 is a subjective opinion of poster.
Location
Louisville, Kentucky

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Verified Reviewer New Reviewer

Product

1.0
To Customer Service, My recent order #079210****36542. First, I would like to congratulate Spanx on listening about your Spotlight on lace Bodysuit (style 10219R), needing to have a hook and eye gusset for ease when nature calls. I purchased 3 of these items a few years ago when you did not have the Hook and Eye Gusset. I wrote to you at that time and made a suggestion about the hook and eye gussets. The ones I purchased at that time, I brought to a tailor to have hook and eye gussets put on. Most recently I purchased the same item. Hook and eye gusset great to see. But I do have to say that it certainly could have a little more material in that part of the garment and a 3-prong eye gusset. When you make something for women who are wearing a 2xl or 3xl, you must know that the butt is larger than someone who wears an L or XL. I am 68 years old, 175lbs in good shape, and try hard at keeping it like that but I have a long torso and my butt is certainly not the same as when I was in my 20's or 30's. I purchased your 2xl the first time and the 3xl this time. I do not like things too tight around my mid-section because of so many surgeries. Have been wearing one-piece bodysuits for over 15 years. Up until last year, I wore the BodyWrap brand and still do but these can be more restricting due to the material. I wanted to try something different so when I saw the Spanx Spotlight on lace bodysuit, I decided to try it. I love the fit but it still needs more material around the butt area and at least a 3-prong hook and eye gusset. You do not have for Tall women so for me, I purchased the 3xl this time, hoping to give me a little more around the butt area. I hate things to ride up not a thong person. That may be sexy for some but not for me. But your 2 hooks and eye gusset and little material around that area make things a little difficult and afraid of making *** in the lace in that area. I would love to be a model for you for whoever makes these designs. Not for real women. Just like some manufactures of women's clothing. Not realistic with shapes and sizes. Again, I love the product but still needs more. I just noticed also that this same product on your website in sizes S, M, L, XL is 1/2 price from $78.00 to $34.50. When does the same product for bigger sizes go on sale for 1/2? I found that interesting. Showing some size discrimination? Sincerely, Karen Redding
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#2375787 Review #2375787 is a subjective opinion of poster.
Preferred solution
Take a real customers suggestion about a product and make it happen

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